Walid Nehme

... Fast Neat Easy IT Solutions, ITSM, ITIL, Prince 2

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Sample ITIL Exam Questions

ITIL Service Manager Exam Questions.

I studied these questions to pass my ITIL V2 Service Management Exam, but the most important thing, These answers helped me respond smarter to CIO questions,  so I decided to share with all on my online website for faster access.

One more note, each question could be of several parts, i put in the title only the first Question.

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# Article Title Author Hits
26 List five items you would include in a Service Level Agreement and describe the contribution each could make to improving IT Service quality Walid Nehme 1565
27 You are auditing your organisation’s Service Delivery functions for compliance to procedures.What documents would you expect to see in place generally and describe any that would be needed for specific disciplines Walid Nehme 1084
28 Your organisation is providing a desktop computing service. How will you calculate the overall costs of providing this service for the coming year? Walid Nehme 1031
29 Describe the process of building an Annual Capacity Plan. Walid Nehme 1283
30 Your company has decided to outsource its entire IT Infrastructure. As the Service Delivery Manager you have been asked by the IT Manager to write a report on the key considerations that you would want discussed with an external service provider (outsourc Walid Nehme 1205
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